Java

Re: IBM’s HeapAnalyzer

IBM has refreshed the IBM has refreshed the software. Goodness of their heart? Not so fast. Apparently, HeapAnalyzer used to be an internal IBM support tool. Paid customers who had problems with IBM JVM would take the memory snapshots and IBM support would use the tool to do the analysis and recomendations. Now - with the tool available to the public - IBM support will no longer analyse customers’ memory leaks.

Thoughts on: Google Video Search

So, now Google can search TV programs based on the subtitles. While there is still a lot of improvements, I can see one interesting use of it straight away (well, within reach anyway). Connect Google Video Search, Google alerts and Tivo (or more probably a custom coded PVR) and you can chose shows to record in slack time based on how often those shows mention your favourite keywords. Make the interface real-time (probably not very likely) and you might be able to trigger PVR to start recording a program when a keyword is mentioned.

Link: The BileBlog, without the Bile

I read Hani’s I read Hani’s incidentally. I used to have him in my RSS reader, but the language makes it hard to concentrate on the arguments (valid as they often are). I still get him through search or topic aggregators occasionally. So, when I saw Greg Luck’s deBilefication and further discussion of the Hani’s entries, I read them very carefully and empathised much more with the topic than when I read the original articles.

Link: A revenge Zombie is still a Zombie

Frank Carver is not impressed with anti-spam screensaver. I think there is an additional danger beyond just handling the control over to the corporation. And that is a danger of somebody hacking the communication/update protocol and substituting the list of hosts. And since the screensaver was installed on purpose, user will ensure that all the firewalls are cleared and will ignore any warnings regarding the program. On the other hand, the download website already seems down.

ReRe: support’s view on customers

The internet could be a very small place. One of my clued-up customers is aparently also my subscriber (and vice-versa). He was wondering why questions from ‘intelligent customers’ do not go straight to Backline (tier-3) support(WayBack Machine archive). There are several reasons. First one is that Backline (BL) and Frontline (FL) support (as BEA names tier-3 and tier-1 correspondingly) actually have different strength. Frontline support is very good on collecting initial information, checking documentation and internal support databases.