I while ago I was asking whether there are any technical support patterns out there. After all we have architectural patterns and design patterns already.
Turned out that BEA - the company I used to work for - has put together a number of the technical support patterns related to its products. But since BEA products use a great number of base technologies also used elsewhere, the patterns are useful to more than just BEA customers.
Unfortunately, they had put it behind a really long and ugly URL (*cough* BEA Portal *cough*), so nobody knows about. If you ever have to troubleshoot complex java problems, check it out and you may well find it rewarding. There are even some viewlets, or as it is popular to call them now screencasts.
BlogicBlogger Over and Out